FAQ
HOW DO I CREATE A CUSTOM ORDER
There are two types of ways to create a custom order. You can fill out the design form. Or if you want to sell on our website you can contact us through the "contact us" box at the bottom of the page and make the subject "independent artsit".
WHAT IS YOUR SHIPPING POLICY?
The estimated shipping date for orders is in the description of the original order. Please keep in mind this is not the delivery date. Delivery times vary depending upon location. All products are shipped via USPS First Class or Priority Mail. You will be sent tracking updates as soon as your order is shipped.Our shirts go into production the day after the custom link closes from there it depends on the type of order (see below).
Group Order
Are shipped directly to your house after production is complete, this usually takes around 7 days.
Custom Order
Are shipped to each individuals doorstep, which takes an extra day or two from a group order.
WHAT IS YOUR MINIMUM ORDER QUANTITY FOR A BULK ORDER?
Our minimum order quantity is typically 15 pieces. However, depending on your garment or design, it could be more or less. Note - if you have a complicated design or need a print on both the front and the back, the minimum will be at least 25.
THERE ARE NO PRODUCTS/DESIGNS FOR MY ORGANIZATION. CAN I STILL REQUEST AN ORDER?
If you would like to request a custom bulk order and you do not currently see your organization listed on our site, please reach out to us (mattthew@thecollegiatelineup.com) as we still may be able to create an order for you.
AM I ABLE TO PLACE A RUSH BULK ORDER?
Yes, you can make a rush order for anything. Although anything needed in less than a week will require an additional markup on the invoice.
WHAT IS THE STANDARD TURNAROUND TIME FOR A BULK ORDER
Turnaround times typically do have some variation depending on the type of garment you've selected or the complexity of your design. However, we'll usually have your order out the door 6 days from the date it was placed/paid for (plus shipping time).
WHAT IS THE RETURN POLICY FOR CUSTOM ORDERS?
We guarantee and stand behind the quality of our products. If we make a mistake, we will fix it. All claims will be reviewed by our customer service department before processing. Claims may be filed within 1 week of your receipt of garments. Please email your claims to customer service at mattthew@thecollegiatelineup.com. If we are at fault for the unacceptable product, a replacement of the product will be sent to you within 2 weeks of our receipt of defective product. Items cannot be sent in without authorization, if any items are received before authorization for a return, they will be held and shipped back at your own expense.
Once you approve an artwork proof, unless the product we deliver is different from the mock-up, The Collegiate Lineup is not liable for any claims by the customer that the product is not acceptable. Please review artwork proofs carefully for design measurements and colors. Please keep in mind that the garment, design, placement, and colors represented in artwork proofs are a visual representation of the product. Actual garment, design placement, and colors may vary from the provided artwork proof. We make every effort to display as accurately as possible the colors of our products that appear in artwork proofs. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate. The best way to guarantee color accuracy is for you to view an actual hard copy of an official Pantone color chart. We mix our inks based on the official Pantone color-mixing guide. Once a final artwork proof is approved, no changes can be made to the order for any reason.
Orders over 50 pieces are subject to a 2% machine defect allowance. All customers should order enough excess garments to cover the possibility of machine defects. We do our best to avoid any machine defects, but claims related to machine defect will be denied.
If you have any questions regarding the above policies, please feel free to contact customer service at mattthew@thecollegiatelineup.com
What if an order needs to be cancelled?
If an order is cancelled after it is placed it will result in a 25% restocking fee.